Complaints Policy

Welfare Vans 4 Less

1. Our Commitment

At Welfare Vans 4 Less, we are committed to providing high-quality vehicles and excellent customer service. We take all complaints seriously and view them as an opportunity to improve our services.

2. How to Make a Complaint

If you are dissatisfied with any aspect of our service or vehicles, you can contact us using one of the following methods:

Telephone: 01782 848855
Email: info@welfarevans4less.co.uk
Post: Welfare Vans 4 Less, Imex Business Park, ST4 3NP

Please provide as much detail as possible, including your name, contact details, vehicle information (if applicable), and a clear description of your complaint.

3. What Happens Next

We will acknowledge your complaint within 2 working days of receipt.
Your complaint will be investigated by a member of our team.
We aim to provide a full response within 5–10 working days.

If additional time is required due to the complexity of the issue, we will keep you informed of progress.

4. Resolution

We will aim to resolve your complaint fairly and promptly. Outcomes may include:

An explanation of what happened
An apology where appropriate
Corrective action or repair
A goodwill gesture where justified

5. Escalation

If you are not satisfied with our response, you may request that your complaint is reviewed by senior management. We will conduct a further review and provide a final decision.